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Sportbet » Service Test

WOSB Rating : 8

2	Sportbet » Service Test

Sportbet Rating Summary
Service Test Rating	2
Response Time Rating	1
Quality Rating	4
Number of Service Test Conducted	11
Average Response Time	4480 Minutes
Average Quality	20%
Percent of Response Test Answered	0.45454545454545
Phone Nr.	1 800 430 5896
Fax Nr.	1 800 559 7417
Email Customer Service	help@sportbet.com
Live Chat	No
Opening Hours	0
Last Update	29. October 2012

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Sportbet Sports Observations

Date

Response Time

Response Rating

Service Quality

Quality Rating

Test Rating

Data

25. November 2011

No Response

Details

31. December 2011

No Response

Details

31. Jan 2011

No Response

Details

23. February 2012

243 Mintues

0.6

Details

28. March 2012

No Response

Details

30. April 2012

1416 Mintues

0.8

Details

30. July 2012

No Response

Details

31. August 2012

1538 Mintues

0.8

Details

Questions and answers for test send to Sportbet on 31. August 2012
WOSB Questions	Sportbet Answers	Quality
Question 1: Can you list which football leagues you cover for live betting?	Answer 1: With regards to your request for being able to view live betting for football. You will be able to review this information on our website using the Live In-Play option under football. Wagering is available during commercial breaks via the internet only, on our website. We also offer basketball, baseball, Live In-Play lines for regular season, post-season and playoff games during commercial breaks. Currently we have the following football games available: Notre Dame at Navy Ohio at Penn State Miami Florida at Boston College Clemson vs Auburn Michigan vs Alabama Arkansas State at Oregon Kentucky at Louisville SMU at Baylor Georgia Tech at Virginia Tech Pittsburgh Steelers at Denver Broncos Cincinnati Bengals at Baltimore Ravens San Diego Chargers at Oakland Raiders	Yes
Question 2: Could you also list the leagues you cover for live streaming?	Answer 2:	No
Question 3: Can you also list where your betting license is from +	Answer 3: For a comprehensive review of 5Dimes please check out http://www.sportsbookreview.com/sportsbooks/5dimes/ . There you will find more information about our ranking and rating.	Yes
Question 4: give a bit info about your owner structure,	Answer 4: The owner of the company is Tony Williams, he is available via our live chat if you have any other concerns.	Yes
Question 5: and some guarantees that my money would be safe?	Answer 5: See question 3	Yes

27. Setember 2012

No Response

Details

29. October 2012

No Response

Details

Questions and answers for test send to Sportbet on 29. October 2012
WOSB Questions	Sportbet Answers	Quality
Question 1: Can you tell me where I can find a bit more info about your owner status?	Answer 1:	No
Question 2: Are you listed on any stock exchange?	Answer 2:	No
Question 3: Im very interested in live betting and live streaming, do you offer live streaming	Answer 3:	No
Question 4: and live betting?	Answer 4:	No
Question 5: Finally, can you inform me about your betting license - Where is it from?	Answer 5:	No

The rating of this dimension is based on an average rating for each of the following three levels in which a bookmaker offers bets:

Number of sports
Number of leagues/tournaments
Number of bets offered for a event

Due to differences in bets offered over time for each bookmaker, this rating is based on historic observation for each bookmaker. Read more about rating details in the Rating Guide.